Privacy Policy
Introduction
Welcome to airtacr.com (the “Site,” “we,” “us,” or “our”), operated by AirTAC. The Site provides product information, quotation services, sales, and technical support for AirTAC pneumatic components to business and individual customers.
We take the security of your personal information seriously and are committed to protecting it in accordance with applicable laws and regulations. This Privacy Policy explains what information we collect, why we collect it, how we use and safeguard it, and the rights you have and how to exercise them.
This Policy applies to the personal information processed when you visit the Site, register an account, submit an inquiry, place an order, contact customer service, or otherwise interact with us. Please read this Policy carefully before using the Site. By continuing to access or use the Site, you acknowledge that you have read and agree to this Policy in its entirety. If you do not agree, please discontinue use of the relevant services.
1. Definitions
Personal Information: Any information, recorded electronically or otherwise, that can identify a specific natural person either on its own or in combination with other information, such as name, phone number, email address, or shipping address.
Processing: Includes the collection, storage, use, handling, transmission, provision, disclosure, and deletion of personal information.
Cookies: Small text files stored by a website on your browser or device to record session status and preferences.
Third-Party Service Providers: External organizations we engage or partner with to deliver the Site’s functions, such as payment processors, logistics companies, and hosting providers.
2. Information We Collect
We follow the principle of data minimization and collect only the information necessary to provide our services.
2.1 Information You Provide Directly
(1) Account Registration Information: When you register an account, we collect your username, email address, phone number, and login password (passwords are stored in encrypted form; we cannot view them in plain text).
(2) Inquiry and Consultation Information: When you contact us via inquiry forms, live chat, email, or phone, we may collect your name, company name, job title, phone number, email address, and the content of your inquiry, including product model numbers, quantities, operating parameters, intended applications, and any attachments you choose to upload.
(3) Order and Transaction Information: When you place an order, we collect the recipient’s name, shipping address, contact phone number, order details, order amount, and invoicing information such as the billing name and tax ID where applicable.
(4) Payment Information: Online payments on the Site are processed by third-party payment providers. We do not collect or store your full card number, expiration date, CVV, or payment account passwords. We retain only the payment method, payment status, and transaction reference numbers necessary for reconciliation and after-sales service.
(5) Communication and After-Sales Records: Email correspondence, customer service chat logs, and after-sales service records between you and us.
2.2 Information We Collect Automatically
When you visit the Site, our servers and analytics tools may automatically record:
- Device and network information: IP address, browser type and version, operating system, device type, language settings, and screen resolution;
- Access logs: referral source, access time, pages viewed, time spent, and click behavior;
- Approximate location: country/city-level location inferred from your IP address (not precise geolocation);
- Information collected through cookies and similar technologies (see Section 4).
2.3 Information from Third Parties
When you interact with us through third-party channels, we may receive necessary information from the relevant service providers, such as payment results from payment processors or delivery status from logistics carriers.
3. How We Use Your Information
| Purpose | Main Information Involved | Notes |
|---|---|---|
| Processing inquiries and orders | Contact details, order information, communication records | Performance of our transaction with you |
| Account management and authentication | Registration information, login logs | Securing your account and preventing unauthorized use |
| Shipping and after-sales service | Shipping information, order and logistics data | Fulfillment, returns, exchanges, and repairs |
| Invoicing and financial compliance | Invoicing information, transaction records | Compliance with accounting and tax obligations |
| Product selection and customer support | Inquiry content, operating parameters | Providing sizing/selection advice and technical answers |
| Site security and risk control | Log and device information | Preventing attacks, fraud, and abuse |
| Analytics and experience improvement | Aggregated usage statistics | Performed on an aggregated or anonymized basis |
| Service notifications | Email, phone number | Order confirmations, shipping updates, and similar transactional notices |
| Marketing communications (with your consent only) | You may unsubscribe at any time; see Section 12 | |
| Legal compliance and dispute resolution | Relevant records | Responding to legal processes and protecting legal rights |
If we need to use your information for purposes not described in this Policy, we will obtain your consent separately.
4. Cookies and Similar Technologies
4.1 What Are Cookies
Cookies are small text files stored in your browser when you visit a website. They help the site remember your login status, shopping cart contents, and preferences to provide a smooth, consistent browsing experience.
4.2 Types of Cookies We Use
(1) Strictly Necessary Cookies: Required for basic Site functions and cannot be disabled. These maintain login sessions, the shopping cart, and the checkout session. As a site built on WordPress / WooCommerce, the Site typically uses:
wordpress_logged_in_*: maintains your login status;wp_woocommerce_session_*: maintains your shopping session;woocommerce_cart_hashandwoocommerce_items_in_cart: track changes to cart contents;- Cookie-consent records (where a consent management tool is enabled).
(2) Functional Cookies: Remember your preferences, such as language, currency, and display settings.
(3) Analytics Cookies: Help us understand traffic and usage so we can improve the Site. The Site may use analytics tools such as Google Analytics, whose common cookies include _ga and _gid. Analytics data is presented in aggregate form and is not used to identify specific individuals.
(4) Marketing Cookies (if enabled): Used to show you product information relevant to your interests. The Site currently does not use this category of cookies.
4.3 Managing Cookies
You can view, delete, or block cookies through your browser settings:
- Chrome: Settings → Privacy and security → Cookies and other site data;
- Edge: Settings → Cookies and site permissions;
- Firefox: Settings → Privacy & Security → Cookies and Site Data;
- Safari: Preferences → Privacy.
Please note: disabling strictly necessary cookies may prevent you from logging in, cause your cart to be lost, or interfere with checkout.
5. Sharing, Transfer, and Disclosure of Information
5.1 Our Commitment
We do not sell your personal information. Except as described in this Section, we do not provide your personal information to any third party.
5.2 Sharing Necessary to Provide Services
To complete transactions and deliver our services, we may share information, limited to what is necessary, with the following categories of third parties:
- Payment providers: to process your payments;
- Logistics providers: to deliver your order; this requires sharing the recipient’s name, address, and phone number;
- Hosting, cloud, and CDN providers: to keep the Site running and accelerate access;
- Email delivery providers: to send order notifications and service emails;
- Analytics providers (e.g., Google Analytics): for anonymized/aggregated traffic analysis;
- Professional advisors: lawyers, accountants, and similar advisors, to the extent necessary.
We enter into confidentiality and data protection agreements with these third parties, requiring them to process information only to the extent necessary for the stated purposes and to implement appropriate security measures.
5.3 Disclosure Required by Law
We may disclose your personal information as required by applicable laws and regulations, or by competent government authorities or judicial bodies. Where permitted by law, we will require the requesting party to produce valid legal documentation.
5.4 Business Transfers
If the Site undergoes a merger, acquisition, asset transfer, or similar transaction, your personal information may be transferred as part of that transaction. We will require the successor to continue to be bound by this Policy or to obtain your consent anew.
6. Data Storage and International Transfers
Your information is stored on the servers of the hosting providers used by the Site, which may be located outside your jurisdiction.
Because the Site may use hosting, CDN, analytics, or email services located in other jurisdictions, some of your information may be transferred to, stored in, and processed in countries outside your own. In such cases, we will implement safeguards required by applicable law, such as contractual protections and security assessments, to ensure your personal information receives a level of protection no lower than that described in this Policy.
7. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | For the life of the account; deleted or anonymized within 30 days after account deletion |
| Order and transaction records | At least 5 years from completion of the transaction, to meet accounting and tax requirements |
| Invoicing information | As required by applicable tax regulations |
| Inquiry and customer service records | No more than 2 years from the last communication |
| Server access logs | Generally no more than 12 months |
| Cookies | Varies by type, from end of session up to a maximum of 24 months |
When the retention period expires, we will delete or anonymize the relevant information, unless a longer period is required by law.
8. How We Protect Your Information
We employ industry-standard security measures to protect your personal information, including but not limited to:
- Encryption in transit: HTTPS (SSL/TLS) enabled site-wide;
- Secure storage: account passwords stored using irreversible (hashed) encryption;
- Access controls: internal access managed on a least-privilege basis;
- System maintenance: regular updates to the site software, plugins, and themes, with timely security patching;
- Security defenses: firewall, brute-force login protection, and anomalous-access monitoring;
- Backups: regular backups to prevent accidental data loss.
Please understand that no method of transmission or storage over the Internet is completely secure, and we cannot guarantee absolute security. In the event of a personal information security incident, we will, as required by law, promptly inform you of the basic circumstances, the possible impact, the measures we have taken or will take, and steps you can take to protect yourself.
Please also keep your account password safe and do not disclose it to anyone. If you notice unusual activity on your account, contact us immediately.
9. Your Rights
9.1 General Rights
To the extent permitted by applicable law, you have the following rights regarding your personal information:
- Right to know and access: to understand how we process your personal information and to access and obtain a copy of it;
- Right to rectification: to request correction or completion of inaccurate or incomplete information;
- Right to deletion: to request deletion where the processing purpose has been fulfilled, you have withdrawn consent, or we have processed information unlawfully;
- Right to withdraw consent: to withdraw consent previously given (without affecting the lawfulness of processing carried out before withdrawal);
- Right to close your account: to request deletion of your account on the Site;
- Right to refuse marketing: to opt out of commercial marketing communications at any time;
- Right to explanation: to request an explanation of our personal information processing practices.
9.2 Additional Rights for EU/EEA Users (GDPR)
If you are located in the European Union or the European Economic Area, you also have the rights of access, rectification, erasure (“right to be forgotten”), restriction of processing, data portability, and objection, as well as the right not to be subject to decisions based solely on automated processing. Our legal bases for processing include: performance of a contract, compliance with legal obligations, legitimate interests, and your consent. If you believe our processing infringes your rights, you have the right to lodge a complaint with your local data protection supervisory authority.
9.3 Additional Rights for California Residents (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, use, and disclose; the right to delete; the right to correct; the right to opt out of the “sale” or “sharing” of personal information (we do not sell personal information); and the right not to be discriminated against for exercising these rights.
9.4 How to Exercise Your Rights
You may submit requests through the contact information in Section 14. To protect your information, we may need to verify your identity first. We will respond within 15 business days of receiving your request, or within the timeframe required by applicable law. For requests that are manifestly repetitive, excessive, or unfounded, we may charge a reasonable fee or decline the request as permitted by law, and will explain our reasons.
10. Children’s Privacy
The Site’s products and services are directed primarily at business customers and adults. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that we have collected a minor’s information without prior parental or guardian consent, we will delete it as soon as practicable. If you are a parent or guardian and believe we may hold information about a minor, please contact us using the details in Section 14.
11. Third-Party Links
The Site may contain links to third-party websites (such as manufacturer websites or carrier tracking pages). This Policy applies only to the Site and does not apply to any third-party website. We are not responsible for the privacy practices of third parties and encourage you to review their respective privacy policies before use.
12. Marketing Communications and Opt-Out
We send marketing emails about products and offers only with your consent or on the basis of an existing transaction relationship with you. Every marketing email includes an unsubscribe link, and you may also contact us at any time to stop receiving them.
Please note: unsubscribing from marketing communications does not affect transactional service notices (such as order confirmations, shipping updates, and after-sales progress updates).
13. Updates to This Policy
We may update this Policy from time to time due to business changes or changes in laws and regulations. The updated Policy will be posted on this page, and the “Last Updated” date at the top will be revised accordingly. For material changes (such as substantive changes to processing purposes or the parties with whom information is shared), we will provide prominent notice through site announcements, email, or similar means. Please review this page periodically for the latest version.
14. Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us:
- Site Operator: AirTAC
- Email: airtac@airtacr.com
We will respond within 15 business days of receiving your message.